Linkki customer service

Linkki public transport provides services both at service points and online.

Linkki service point

The Linkki public transport customer service point is located at Asemakatu 7, Jyväskylä.

The service point is accessible from Asemakatu via the indoor passageway of the Forum shopping center. The premises also house Jyväskylä point and the city's service desk.

Location on the map

Opening hours

Mon–Fri 10:00 a.m.–5:00 p.m.

Telephone service 
Mon–Fri 9:00 a.m.–12:00 p.m. 
Tel. +358 14 569 4000 

Services

• Advice and guidance on local transport matters
• Sale of Waltti travel cards
• Loading Waltti value and season tickets
• Sale of day tickets
• Resolving problems related to travel and travel cards
• Blocking and replacing lost travel cards
• Sale and redemption of Linkki gift cards
• Use of Edenred, ePassi, and Smartum commuter benefits

Payment methods: cash, most common bank and credit cards.

Waltti service points at R-kiosks

Services and locations

Waltti online store

In the online store, you can top up your travel card and purchase season tickets yourself. You can shop using either a mobile device or a desktop browser.  

You can also top up your travel card in the Waltti online store without registering. Enter your travel card number in the service and select your own transport area. 

Linkki buses

Linkki drivers will advise and guide customers to the best of their ability. Due to schedule constraints, drivers rarely have the opportunity to provide detailed guidance and advice. If you need more detailed advice and guidance, please visit a Linkki service point.

Linkki mentor

A Linkki mentor provides guidance to new public transport users. This is voluntary work, so meetings are arranged according to the Linkki mentor's schedule. Guidance sessions must therefore be arranged in advance. Ask for the Linkki mentor's contact details at the Linkki service point (Asemakatu 7) and arrange a meeting with her. The service is free of charge; you only pay for your own travel ticket.

Linkki-kummi provides guidance and advice on travel-related matters, such as timetables, routes, tickets, payment, and other issues that may cause concern. A single trip with Linkki mentor serves as a one-time lesson. Linkki mentor cannot offer regular or continuous travel companionship. The Linkki mentor service is only available in Finnish.

The person being guided must be able to move around independently. The Linkki mentor does not act as a personal assistant, so the person being guided must be able to get to the bus stop and into the bus on their own and take care of their own belongings, such as carrying shopping bags.

Linkki info channels

Follow Linkki's website, Facebook, and Instagram to stay up to date with public transport news and services.